Frequently Asked Questions
Answers to the questions we get asked most often about OLOFI.
Where do you ship to?+
Website orders are currently shipped throughout Spain, including the Balearic and Canary Islands, Ceuta and Melilla. Shipping is free with no minimum order.
How long does shipping take?+
Free shipping across Spain. Delivery times may vary slightly depending on your destination.
How can I track my order?+
Once your order ships, we'll send you a tracking link by email. See our Order Tracking page for the full step-by-step process.
Can I return a perfume if I don't like it?+
Yes, you have 14 calendar days to withdraw from your purchase, as long as the hygiene seal on the product hasn't been broken. See our Return Policy for the full details and exceptions.
What sizes are available?+
Most fragrances are available in 30 ml, 50 ml and 100 ml, depending on the line. You'll find the available sizes on each product page.
What's the difference between the Eau de Parfum, Intense, Parfum and Elixir versions?+
Each version of a fragrance line has a different concentration of perfume oils: Eau de Parfum is the standard version, Intense and Parfum are more concentrated, and Elixir is the most concentrated and long-lasting version of the line.
What payment methods do you accept?+
You can pay by credit or debit card through our secure payment gateway. We never store your full card details.
Can I get a gift wrap or a personalized note?+
Yes. You can select free gift wrapping and add a personalized note during checkout.
I still have a question, how can I contact you?+
Write to us at admin@essenciasolofi.com or use the WhatsApp button on the site — we're happy to help you choose your fragrance.