Frequently Asked Questions
Answers to the questions we get asked most often about OLOFI.
Where do you ship to?+
We currently ship to Spain and other European Union countries. You can see the exact shipping cost and estimated time for your address at checkout.
How long does shipping take?+
Free shipping across Spain. Delivery times may vary slightly depending on your destination.
How can I track my order?+
Once your order ships, we'll send you a tracking link by email. See our Order Tracking page for the full step-by-step process.
Can I return a perfume if I don't like it?+
Yes, you have 14 calendar days to withdraw from your purchase, as long as the hygiene seal on the product hasn't been broken. See our Return Policy for the full details and exceptions.
What sizes are available?+
Most fragrances are available in 30 ml, 50 ml and 100 ml, depending on the line. You'll find the available sizes on each product page.
What's the difference between the Eau de Parfum, Intense, Parfum and Elixir versions?+
Each version of a fragrance line has a different concentration of perfume oils: Eau de Parfum is the standard version, Intense and Parfum are more concentrated, and Elixir is the most concentrated and long-lasting version of the line.
What payment methods do you accept?+
You can pay by credit or debit card through our secure payment gateway. We never store your full card details.
Can I get a gift wrap or a personalized note?+
Check the gift options available in your cart during checkout, or contact us if you have a special request for an order.
I still have a question, how can I contact you?+
Write to us at admin@essenciasolofi.com or use the WhatsApp button on the site — we're happy to help you choose your fragrance.